Book the Truck: Answers to Frequently Asked Catering Questions

By July 1, 2017Food for thought

LobsterCraft enjoys creating a memorable impact for your guests while making it as easy as possible for you.   See below for answers to our top catering questions.

Can’t find the answer to your question?  Please send us an email through our Contact Us page and we will get right back to you!

What is the difference between Drop Off and Full-Service Catering?

Drop Off means LobsterCraft will arrive at a specific time, prepare the rolls, drop them off and then walk away.  Rolls are placed on large serving trays, which can be used by your serving teams.  We also offer our Lobster Bisque and Lobster Mac and Cheese.  

Full-Service Catering means LobsterCraft will give your guests the full food truck experience.  We prepare the rolls and sides on demand then serve them out of the truck so no additional servers are required.

Generally speaking, full service is required for more than 25 guests.

How are rolls served to my guests?

Depending on the type of catering service (see above), our rolls are typically handed out one-at-a-time in “boats” (inside open disposable containers) or they are placed together on large serving trays.  We can work with you to create a more personalized presentation (i.e., logos, labels, etc.).  Please ask about this when you book your reservation.

Which rolls are included?

LobsterCraft has an award-winning menu of innovative, hand-crafted lobster rolls.  We are happy to serve the entire LobsterCraft menu (all 5 rolls) or provide a smaller choice to guests.  Please ask us about our popular side dishes as well: LobsterCraft Mac and Cheese, Lobster Bisque, and more!

How much time will LobsterCraft need?

When you book the truck, please select the time you want to start feeding guests.  The booking tool will hold the correct amount of time based on the event type you request.  LobsterCraft typically needs 2.5—3 hours of serving time.  This includes set up, serve time and clean up.   Drop Off Catering requires only 30 minutes.

Is LobsterCraft available for my event?  If so, how do I book the truck?

Here are the step-by-step instructions to book LobsterCraft for your event:

  1. Visit http://www.lobstercraft.com/catering
  2. Select Book Now next to your desired service type (Full-Service or Drop Off)
  3. Select your preferred date and start time of the event
  4. Enter your contact information and any event details/special requests, then select Book Appointment
  5. LobsterCraft will review your information and will reach out to finalize event details and pricing

If the time you desire is not visible, please try another date or time.

How much does it cost to have LobsterCraft cater my next event?

Pricing is based largely on the number of guests, travel time from South Norwalk, and the menu items you wish to serve.  For reference, Drop Off catering generally starts at $675 and Full-Service starts at $1,800 plus tax and gratuity.  Please book the truck and we will work with you to finalize the price.

Is a Deposit Required?  Will it be refunded if I cancel my event?

Once your event details and costs are discussed, LobsterCraft will send a contract for review.  In order fully commit the truck for your event, a deposit payment and contract approval are required.

Deposit refunds are provided assuming you provide written notice at least one week prior to the event. Generally speaking, if a cancellation is requested less than one week prior to the event, a deposit cannot be refunded.

What happens if the weather isn’t good?

Don’t worry!  LobsterCraft is able to serve in all weather types–and we are mobile!  If you need to relocate the event to accommodate your guests, let’s discuss.